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Case Study Of Fortnight

Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services' experts with highly reliable computing and communication products and advanced microelectronics to deliver additional value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$50 billion) for the fiscal year ended March 31, 2010.

Fujitsu Consulting India , a Fujitsu America Inc.(FAI) subsidiary specializes in ERP services such as Oracle(Oracle EBS, Siebel, PeopleSoft, Remote DBA, Hyperion, Portals and Primavera), SAP (Core ERP, SAP-BW, SCM, Net Weaver, CRM and BO)*

Infrastructure Services
Application Integration Services (Application Development and support - Microsoft, Open Systems, Testing, Legacy and Data Warehouse Management)*

We have many enterprise class applications used for orchestrating our processes. Our internal systems such as Oracle*, Salesforce*, Taleo*, HRMS to name a few are integrated for various end-to-end process automations. IT group analysed individual processes within each of these systems and found it difficult to analyze end to end processes. We decided to utilize our own IP: Automated Process Discoverer that helped us to analyze the entire end to end processes and gave us bird's eye view. http://www.fujitsu.com/global/services/software/interstage/

Automated Process Discovery (APD) from Fujitsu is a unique technology designed to automatically visualize current business process workflows – giving you immediate visibility into the true "as is" state of existing business processes and exposing non-compliance, fraud, and other legal and efficiency issues lying hidden in operational workflows.

With system-based evidence and process metrics from APD, IT and business got many insights that could pinpoint many key findings.

Challenge : In cases Resource requisitions, hiring decisions were not approved on time due to various business reasons. This was mainly due to time constraint to address notifications, or they had to access systems while they were in meetings or were travelling for business. In many cases the resource requirement was highly urgent and critical.

We deployed Automated Process Discovery -APD tool on the Recruitment and HRMS systems and found valuable information that helped identify business bottlenecks, loop-backs, pin point areas to focus. The APD tool was sitting independently on top of all applications which gave the right visibility at various zoom levels.

Key problems identified:

  1. The approval of hiring request was taking more time.
  2. The average response time was more than expected.
  3. Had many workflows: 10 unique flows were identified for hiring processes. No flow served more than 50% of request.
  4. The transition time was beyond the expected limit.

Solution:

The application team developed a Blackberry application that give right information to the approver, capability to approve the requests on Blackberry* and managed to change the redundant workflows.




The Blackberry application was further integrated with HRMS to have offer generation capability and send automated offers to candidates.

We are now planning to use APD for other Processes within our organization like O2C ( Order to Cash), P2P ( Procure to Pay) , Invoicing Process and Inventory systems which are largely on ERP's such as Oracle/SAP and other integrated systems . The APD will help us further identify non-productive workflows, notifications, excess information and ability to take actions on right time. Many large companies in the North America are already using this tool effectively.

The Mobile based approval solution reduced our cost and increased the quality of Hire. It increased the agility, visibility and operational efficiency of our recruitment system.

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