Linkedin Linkedin Linkedin Bookmark and Share

Case Study Of Fortnight


Successful collaboration initiatives solve real business problems, aiming to affect a KPI that links to an organization's business goals. Especially in case where multiple teams have to deliver the results working together on a business issue or client needs. In fact, in real life collaboration always tends to happen in implicit manner. Most solutions to business issue are often an outcome of collaborative efforts. Business can derive from benefits like result oriented delivery where only team can deliver and not by an individual using collaboration technology.

Collaboration is considered to be the most difficult aspect of business process management. To involve more than one individual for any task is always a challenge in any business process. Change management is the difficult aspect here. However if thought well and aligned to the business need, collaboration may not be very difficult thing to get right. By definition it tends to be generic & all-encompassing which underline the difficulty in getting it right.

Selecting a Collaboration tool without addressing roles, processes, metrics and the organization's workplace climate is putting the cart before the horse. It has to be driven on business imperatives and without it a mere choice of tool will not generate any impact. Before selecting and implementing collaboration tools, CIO must understand the challenges employees are currently facing. That's the basic brief before getting into any technology solution. While selecting the collaboration tool CIO should consider things like noting the impending change management factor, simplicity & ease of use, ease of integration with existing core apps and scalability.

CIOs need to avoid the most common mistake of simply layering collaboration tools on top of existing applications that workers are expected to use. It will have to be approached as a business process improvement and not as a technology weaving initiative across existing Apps. CIOs should work on motivating the majority of workers who can be persuaded to collaborate when expectations are clear and collaborative behaviors are rewarded. Communication and support from top management can make a difference here. Also keeping track of the response levels and fine tuning the approach will certainly help.

CIOs should look for situations to apply collaborative approaches that give the organization not just a competitive advantage but competitive differentiation. CIO has to put himself in business model to understand the business need. CIOs need to really step back and put in place a system, a set of processes, where they have a real execution focus and results for effective collaboration depends on business to business and their set of process.

Depending on the involvement & buy in from the business teams CIOs can clearly outline the issues that collaboration tools can solve. We suggest a strategy to follow the business needs, its imperatives and drive it as a business initiative for ensuring proper adoption of collaboration tool.

Start with Budget as it's often difficult to make a business case and also managing change are some of the challenges CIOs may face while implementing collaboration tools. While thinking about real enterprise issues in an organization like compliance, regulations, governance, globalization, it's more about striking the right balance between different needs. If the business need is clear- rest of the aspects should fall in place. Then, things that can make enterprise collaboration are not harder to achieve.

With the emergence of Web 2.0 and social media which has brought a slew of new technologies, can take collaboration to new levels. Its creating platform where you get various ideas, thought at one place and create magic.

Please login to view comments

Add New Comments