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Mr. Snehil Gambhir
Practice Leader for Cyber Security, EY India


 

Snehil Gambhir is the Chief Operating Office for Aviva Life Insurance India, an ISO 2001 certified company serving customers in India since 1992. As the COO, Snehil is responsible for all strategic and operational leadership of Aviva India’s Service Delivery organizations. This includes end to end Operations – Agent and Customer On-Boarding, Underwriting, Branch Networks, Servicing and Claims. In addition to core Operations, he is also accountable for Aviva’s Customer Retention efforts, Information Technology, Business Protection, Business Excellence, Customer Experience and Administration of the extensive pan-India branch network.

Starting 2011, Gambhir has also led and spearheaded Aviva's entry into the Online Sales business and oversees Cross Sell and the new Online channel.

Snehil is a senior business leader with extensive global experience, a strong customer centric mindset and people skills. He brings cross functional and cross industry expertise in driving business growth and operational excellence whilst managing cost and risk. He has held various leadership roles in driving Margin Enhancement, Globalization, Shared Services, Simplification, Customer Services, Retention, Sales Force Optimization, Analytics, Technology and Digitization.

He joined Aviva from GE, where he spent 10 years in various roles across the world with increasing responsibilities. His last role was as the Cash, Contracts & Cost Out Leader for GE Oil & Gas – Equipment, a $3.25 Billion P&L. Prior to that he was the Business Leader for GE's GENPACT Center of Excellence in India, a 2300+ FTE organization that provides services across functional domains of Finance & Accounting, Collections, Customer Service, Risk, Asset Management, IT Support, Software Services, Analytics and Supply Chain.

Earlier Snehil was the Quality, Operations and Digitization Leader for GE Corporate, Global Business Services in Connecticut.

Prior to joining GE, Snehil worked in North America and various parts of Western Europe, at ZS Associates, an international Management Consulting firm specializing in sales and marketing strategy development.